Frequently Asked Questions
Are your products in stock and ready to ship? No—all Alterme Home pieces are handmade to order. This reduces waste and allows us to craft each item with care and intention, just for you. However some of our decor items are in stock and will sometimes arrive sooner than the sewn items in your order.
How long will my order take? Because each item is made by hand, please allow 5–10 working days for production. During busier periods (such as launches or holidays), this may take a little longer—but we’ll always keep you informed.
Can I request a faster turnaround? If you need your order by a specific date, feel free to reach out. We'll always do our best to accommodate where possible.
Where are your products made? All of our soft furnishings are handmade in our studio in the South Northamptonshire Countryside, UK.
Do you offer custom sizes or fabric requests? Yes—we’re always happy to create made-to-measure pieces or source specific fabrics. You're welcome to get in touch for bespoke orders or request fabric samples.
Do you accept returns or exchanges? Yes—we offer returns and exchanges on eligible items. All return and exchange costs are covered by the buyer, and items must be sent back in their original condition within 14 days of delivery.
info@alterme.co.uk
OPENING HOURS
Although we are an online only store, our opening times are set out as a guideline for any communication via email & Instagram. We aim to reply to all emails within 48hrs, Monday - Friday 9am - 5pm.
Please note that any emails received on Saturdays or Sundays will be responded to within 24hrs of re opening.
Owner & Founder Jasmine; hand makes each and every order, whilst managing stock, editing and building the website, running the marketing, capturing images and styling spaces - which accounts for our slightly longer delivery time.